Shipping Policy | Thecakeboxlady

The Cake Box Lady — Shipping & Delivery Policy

Last updated on Dec 2nd, 2025

For local and domestic buyers, all orders are delivered through registered delivery partners, courier services, or in-house delivery teams. The Cake Box Lady currently does not offer international shipping unless specifically stated on the website.

Orders are prepared fresh and dispatched within 1–2 days or according to the delivery schedule agreed at the time of order confirmation, subject to delivery partner availability and area coverage.

The Cake Box Lady is not liable for delays in delivery caused by courier companies, delivery executives, traffic, weather, or unforeseen circumstances. We only guarantee to hand over the order to the delivery partner within the agreed timeline from the date of order and payment.

Delivery of all orders will be made to the address provided by the buyer during checkout. Delivery confirmation will be sent to the email ID or WhatsApp number specified during order placement.

For any issues regarding delivery, you may contact our customer support at:
📧 support@thecakeboxlady.77@gmail.com
📞 9733852659

Disclaimer:
The above content is created at The Cake Box Lady’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims or liabilities arising from the merchant’s non-adherence.

The Cake Box Lady — Cancellation & Refund Policy

Last updated on Dec 2nd, 2025

The Cake Box Lady values customer satisfaction and maintains a fair cancellation and refund policy.

Under this policy:

Cancellations will be accepted only if requested within 24 hours of placing the order.
However, cancellation may not be possible if the order has already been processed, prepared, or dispatched.
No cancellation is accepted for perishable baked goods such as cakes, pastries, desserts, or customised orders.
Changes to design, flavour, delivery time, or address will not be accepted once preparation has begun.
In the case of damaged, incorrect, or defective products, please contact our Customer Service team within 24 hours of receiving your order.
Our team will verify and determine the issue at our end.
Valid complaints may qualify for replacement or partial refund.
If you believe the product delivered does not match the description provided on our website or does not meet expectations, please report it within 24 hours of delivery along with photographs and order details.
The Customer Service team will review and take an appropriate decision.
For products covered under brand or vendor warranty (if applicable), please contact the manufacturer or partner directly.
Approved refunds will be processed within 3–7 business days to the original method of payment.

The Cake Box Lady — Privacy Policy

Last updated on Dec 2nd, 2025

This privacy policy explains how The Cake Box Lady collects, uses, and protects the information you provide when you browse our website or place an order on thecakeboxlady.in.

The Cake Box Lady is committed to protecting your privacy. Any information you share with us will be used in accordance with this privacy statement.

We may update this policy from time to time by modifying this page. You should check this page periodically to ensure that you agree with any changes.

Information We Collect

We may collect the following details:

Name
Contact information including mobile number and email address
Delivery address and billing details
Preferences, special instructions, or order notes for customised cakes
Other information relevant to offers, surveys, or promotions

How We Use Your Information

We collect this information to understand your needs and provide quality service, specifically for:

Internal record keeping
Processing and tracking orders
Improving our products, services, and customer experience
Sending promotional messages, festive offers, and product updates via email or WhatsApp
Contacting you for feedback and order satisfaction surveys
Personalizing website experience based on browsing behaviour

Our website may use cookies to:

Analyse page usage
Personalize content based on your interests
Enhance user experience
Track website performance

Cookies do not give us access to your personal files or system data. You may accept or decline cookies through your browser settings, however certain website features may not function normally if cookies are disabled.

Controlling Your Personal Information

You may choose to restrict the use of your personal information by:

Selecting the option to opt-out of marketing when filling forms
Contacting us at any time to unsubscribe from promotional content

We do not sell or distribute your personal information to third parties without your permission, unless required by law.

For any privacy-related concerns, contact us at:
📧 privacy@thecakeboxlady.77@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to

(THECAKEBOXLADY ADDRESS)

.or contact us at or as soon as possible. We will promptly correctany information found to be incorrect.

Disclaimer: The above content is created at Thecakeboxlady's sole discretion. Razorpay shall not be

liable for any content provided here and shall not be responsible for any claims and liability that may

arise due to merchant’s non

adherence to it